Controversy FAQ Interview Question 24

As an organization, do you measure in any quantitative way the feedback you get?

We have continued to improve and further develop our efforts to consistently receive feedback from participants, and we have developed an online survey system that we use with all of our public training events that's based on standard criteria used in the training industry. We use essentially what's considered the gold standard for measurement of training effectiveness which is the Phillips ROI Method, based on the Kirkpatrick Method. These are considered the gold standard methods for being able to determine training effectiveness. We encourage every single person who's a part of one of our events to fill out our online survey. As an organization, we're deeply committed to receiving feedback, to measuring effectiveness, to being able to grow and learn and improve. When we get the feedback from someone that something didn't work for them, we personally follow it up. If we get feedback from someone that we've created an offense, we personally follow it up and are very disciplined in that regard.

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