Controversy FAQ Interview Question 29

Why do you have a no-refund policy on registration fees?

First of all, our no-refund policy is that we do not give refunds for registration fees unless someone completes the training or the seminar and, after fully completing it, felt that it did not deliver value commensurate with what they paid. They then can request a refund and we will refund it without question. That is our refund policy, and it's clearly defined and also clearly written on each registration form for every public training event we do.

If someone registers but does not show up at the training or they start the training but then leave, we do not offer a refund. First of all, there's the practical aspects of putting on an event in which we're incurring costs based upon our expectations of attendance. Secondly, part of our work is that we want to be an invitation for people to notice how they relate to their word, so if someone registers, then we're taking them at their word and want to be clear about that. We have found that being clear about that supports participants in receiving maximum value in the training, because it supports them in taking the commitment seriously.

That said, if an extenuating situation comes up and a participant can't attend the training that they signed up for, we do offer a full credit for any future training event.

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