Controversy FAQ Interview Question 30

Doesn't that contradict what you said earlier about a participant being free to leave the training at any point? Isn't it sort of a form of manipulation that they have to stay through the whole training to get refund?

No, it's just being clear, upfront. Right on the registration and right on the website when you register, it says so in plain English. People decide whether they want to enter into that agreement or not. Obviously we live in the society of divorce where people make agreements they don't really mean, or they want to have recourse if they change their mind. The point that we're trying to make is, if you want to leave, go ahead. There are prices whenever you leave or stay; so if you leave, one of the prices is that you give up your registration fee. We have no obligation to give back the registration fee. We're willing to offer a refund after the completion of the training because we believe and have found that the process of the training plays itself out all the way to end and is very valuable for participants. But if a participant really thinks that he/she doesn't want to be there, they leave and accept that they made a bad decision that cost them their registration fee.

But if they're that afraid prior to participating, we tell them not to do the training. That's what we would advise. If someone has that much suspicion, if they can't come in with any certainty that we have their best interests at heart, then they should not come. Go do something else, we tell them. This policy is designed to help people get through that emotional fear to run, when it's really by staying that they're going to have the greatest value and see that they can work it through. That's a part of the dynamic we want to set up. That's a part of what creates the context for our trainings…it's a commitment, and at the end of the event, if it hasn't been valuable, if you request it, you get your registration fee back. And we mean if it isn't valuable by your standards, not ours. You just say give me the money back at the end of the four days, and it's done.

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